/* Admin panel, customer portal and help-desk chat widget.
   Inherits every token from app.css / the GUI editor. */

/* ── app shell ─────────────────────────────────────────────────────────── */
.shell{display:grid;grid-template-columns:16rem 1fr;min-height:100vh}
@media (max-width:900px){.shell{grid-template-columns:1fr}}

.side{
  background:var(--surface);border-right:1px solid var(--line);padding:1.25rem 1rem;
  display:flex;flex-direction:column;gap:1.5rem;position:sticky;top:0;height:100vh;overflow-y:auto;
}
@media (max-width:900px){.side{position:static;height:auto;border-right:none;border-bottom:1px solid var(--line)}}
.side__group h6{
  font-size:.68rem;text-transform:uppercase;letter-spacing:.13em;color:var(--ink-faint);
  margin:0 0 .55rem;padding-left:.7rem;font-weight:700;
}
.side nav{display:flex;flex-direction:column;gap:.15rem}
.side nav a{
  display:flex;align-items:center;gap:.65rem;padding:.55rem .7rem;border-radius:calc(var(--radius) * .45);
  font-size:.89rem;color:var(--ink-dim);transition:all .15s ease;
}
.side nav a svg{width:1.05rem;height:1.05rem;flex:none;opacity:.8}
.side nav a:hover{background:var(--primary-soft);color:var(--ink)}
.side nav a.is-active{background:var(--grad);color:var(--on-primary);font-weight:600}
.side nav a.is-active svg{opacity:1}
.side nav a .count{margin-left:auto;font-size:.72rem;background:var(--surface-2);border:1px solid var(--line);
  border-radius:999px;padding:.05rem .45rem;color:var(--ink-faint)}
.side nav a.is-active .count{background:rgba(255,255,255,.22);border-color:transparent;color:inherit}

.main{padding:1.75rem clamp(1rem,3vw,2.5rem) 4rem;min-width:0}
.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;
  flex-wrap:wrap;margin-bottom:1.75rem}
.page-head h1{font-size:1.6rem;margin:0 0 .2rem}
.page-head p{margin:0;font-size:.9rem;color:var(--ink-dim)}

/* ── KPI tiles ─────────────────────────────────────────────────────────── */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(10.5rem,1fr));gap:1rem;margin-bottom:1.75rem}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:1.1rem 1.15rem}
.kpi__label{font-size:.74rem;text-transform:uppercase;letter-spacing:.09em;color:var(--ink-faint);margin-bottom:.4rem}
.kpi__value{font-size:1.9rem;font-weight:800;letter-spacing:-.04em;line-height:1}
.kpi__foot{font-size:.76rem;color:var(--ink-faint);margin-top:.4rem}
.kpi--danger .kpi__value{color:var(--danger)}
.kpi--warn .kpi__value{color:var(--warn)}
.kpi--ok .kpi__value{color:var(--ok)}

/* ── panels ────────────────────────────────────────────────────────────── */
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);margin-bottom:1.5rem}
.panel__head{padding:1rem 1.25rem;border-bottom:1px solid var(--line);display:flex;
  justify-content:space-between;align-items:center;gap:1rem;flex-wrap:wrap}
.panel__head h2,.panel__head h3{margin:0;font-size:1rem}
.panel__body{padding:1.25rem}
.panel__body--flush{padding:0}
.two-col{display:grid;grid-template-columns:1fr 20rem;gap:1.5rem;align-items:start}
@media (max-width:1000px){.two-col{grid-template-columns:1fr}}

/* ── GUI theme editor ──────────────────────────────────────────────────── */
.editor{display:grid;grid-template-columns:22rem 1fr;gap:1.5rem;align-items:start}
@media (max-width:1100px){.editor{grid-template-columns:1fr}}
.editor__preview{position:sticky;top:1.5rem;border:1px solid var(--line);border-radius:var(--radius);
  overflow:hidden;background:var(--surface);height:min(80vh,46rem)}
.editor__preview iframe{width:100%;height:100%;border:0;display:block;background:var(--bg)}
.editor__bar{padding:.6rem .9rem;border-bottom:1px solid var(--line);display:flex;gap:.5rem;
  align-items:center;font-size:.8rem;color:var(--ink-faint);background:var(--surface-2)}
.dots{display:flex;gap:.3rem}
.dots i{width:.55rem;height:.55rem;border-radius:50%;background:var(--line-strong);display:block}
.viewport-btns{margin-left:auto;display:flex;gap:.3rem}
.viewport-btns button{font:inherit;font-size:.72rem;padding:.2rem .55rem;border-radius:999px;cursor:pointer;
  background:transparent;border:1px solid var(--line-strong);color:var(--ink-dim)}
.viewport-btns button[aria-pressed="true"]{background:var(--primary);color:var(--on-primary);border-color:transparent}
.editor__preview.is-mobile iframe{width:390px;margin-inline:auto;border-inline:1px solid var(--line)}

.swatches{display:grid;grid-template-columns:repeat(auto-fill,minmax(5.4rem,1fr));gap:.55rem}
.swatch{border:1px solid var(--line-strong);border-radius:calc(var(--radius) * .5);padding:.5rem;cursor:pointer;
  background:var(--surface-2);display:flex;flex-direction:column;gap:.4rem;font:inherit;font-size:.72rem;color:var(--ink-dim)}
.swatch:hover{border-color:var(--primary)}
.swatch[aria-pressed="true"]{border-color:var(--primary);box-shadow:0 0 0 2px var(--primary-soft)}
.swatch__bar{height:1.6rem;border-radius:calc(var(--radius) * .3)}
.color-row{display:flex;align-items:center;gap:.6rem}
.color-row input[type=color]{width:2.6rem;height:2.3rem;padding:.15rem;border-radius:calc(var(--radius) * .35);
  border:1px solid var(--line-strong);background:var(--surface-2);cursor:pointer;flex:none}
.color-row input[type=text]{font-family:ui-monospace,Menlo,monospace;font-size:.82rem}
input[type=range]{-webkit-appearance:none;appearance:none;background:transparent;padding:0;border:0;height:1.4rem}
input[type=range]::-webkit-slider-runnable-track{height:.32rem;border-radius:999px;background:var(--line-strong)}
input[type=range]::-webkit-slider-thumb{-webkit-appearance:none;width:1.05rem;height:1.05rem;border-radius:50%;
  background:var(--primary);margin-top:-.37rem;cursor:pointer;border:2px solid var(--surface)}
.seg{display:flex;border:1px solid var(--line-strong);border-radius:calc(var(--radius) * .45);overflow:hidden}
.seg button{flex:1;font:inherit;font-size:.8rem;padding:.45rem .3rem;background:transparent;border:0;
  color:var(--ink-dim);cursor:pointer;border-right:1px solid var(--line)}
.seg button:last-child{border-right:0}
.seg button[aria-pressed="true"]{background:var(--primary);color:var(--on-primary);font-weight:600}
.acc{border:1px solid var(--line);border-radius:calc(var(--radius) * .6);margin-bottom:.6rem;overflow:hidden}
.acc>summary{padding:.7rem .9rem;cursor:pointer;font-weight:600;font-size:.88rem;background:var(--surface-2);
  list-style:none;display:flex;align-items:center;gap:.5rem}
.acc>summary::-webkit-details-marker{display:none}
.acc>summary::after{content:"▾";margin-left:auto;color:var(--ink-faint);transition:rotate .18s ease}
.acc[open]>summary::after{rotate:180deg}
.acc__body{padding:.9rem}
.sticky-save{position:sticky;bottom:0;background:var(--surface);border-top:1px solid var(--line);
  padding:.8rem;display:flex;gap:.6rem;margin:0 -.9rem -.9rem;border-radius:0 0 calc(var(--radius) * .6) calc(var(--radius) * .6)}

/* ── repeaters (list editors) ──────────────────────────────────────────── */
.repeat-item{border:1px solid var(--line);border-radius:calc(var(--radius) * .6);padding:1rem;margin-bottom:.8rem;
  background:var(--surface-2)}
.repeat-item__head{display:flex;align-items:center;gap:.6rem;margin-bottom:.75rem}
.repeat-item__head strong{font-size:.9rem}
.repeat-item__head .row{margin-left:auto;gap:.4rem}
.drag{cursor:grab;color:var(--ink-faint);font-size:1.1rem;line-height:1;user-select:none}

/* ── ticket thread ─────────────────────────────────────────────────────── */
.thread{display:flex;flex-direction:column;gap:1rem}
.msg{border:1px solid var(--line);border-radius:var(--radius);padding:1rem 1.15rem;background:var(--surface)}
.msg__head{display:flex;align-items:center;gap:.6rem;margin-bottom:.55rem;font-size:.8rem;color:var(--ink-faint)}
.msg__who{font-weight:700;color:var(--ink);font-size:.86rem}
.msg__body{font-size:.93rem;white-space:pre-wrap;margin:0;line-height:1.65}
.msg--customer{border-left:3px solid var(--line-strong)}
.msg--agent{border-left:3px solid var(--primary);background:var(--primary-soft)}
.msg--ai{border-left:3px solid var(--accent);background:var(--accent-soft)}
.msg--internal{border-left:3px solid var(--warn);background:rgba(245,158,11,.08)}
.avatar{width:1.9rem;height:1.9rem;border-radius:50%;display:grid;place-items:center;font-size:.72rem;
  font-weight:700;background:var(--grad);color:var(--on-primary);flex:none}
.timeline{list-style:none;margin:0;padding:0;font-size:.8rem;color:var(--ink-faint)}
.timeline li{padding:.45rem 0 .45rem 1.1rem;border-left:1px solid var(--line);position:relative}
.timeline li::before{content:"";position:absolute;left:-.28rem;top:.85rem;width:.55rem;height:.55rem;
  border-radius:50%;background:var(--line-strong)}
.meta-list{list-style:none;margin:0;padding:0;font-size:.86rem}
.meta-list li{display:flex;justify-content:space-between;gap:1rem;padding:.5rem 0;border-bottom:1px solid var(--line)}
.meta-list li:last-child{border-bottom:0}
.meta-list span:first-child{color:var(--ink-faint)}
.sla{height:.35rem;border-radius:999px;background:var(--surface-2);overflow:hidden;margin-top:.4rem}
.sla i{display:block;height:100%;background:var(--grad);border-radius:999px}
.sla.is-breach i{background:var(--danger)}

.filters{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center;margin-bottom:1rem}
.filters select,.filters input{width:auto;min-width:9rem;font-size:.85rem;padding:.45rem .7rem}
.empty{text-align:center;padding:3.5rem 1rem;color:var(--ink-faint)}
.empty svg{width:2.5rem;height:2.5rem;margin-bottom:.75rem;opacity:.5}

/* ── auth card ─────────────────────────────────────────────────────────── */
.auth{min-height:100vh;display:grid;place-items:center;padding:2rem 1rem}
.auth__card{width:min(100%,26rem);background:var(--surface);border:1px solid var(--line);
  border-radius:var(--radius);padding:2rem;box-shadow:var(--shadow)}
.auth__card h1{font-size:1.4rem;margin-bottom:.3rem}
.auth__card>p{color:var(--ink-dim);font-size:.9rem;margin-bottom:1.5rem}
.auth__alt{margin-top:1.25rem;padding-top:1.25rem;border-top:1px solid var(--line);
  font-size:.86rem;color:var(--ink-dim);text-align:center}
.auth__alt a{color:var(--accent);font-weight:600}

/* ── AI chat widget ────────────────────────────────────────────────────── */
.chat-fab{
  position:fixed;right:1.25rem;bottom:1.25rem;z-index:80;width:3.5rem;height:3.5rem;border-radius:50%;
  border:0;cursor:pointer;background:var(--grad);color:var(--on-primary);display:grid;place-items:center;
  box-shadow:0 10px 30px var(--primary-soft);transition:transform .2s ease;
}
.chat-fab:hover{transform:scale(1.06)}
.chat-fab svg{width:1.5rem;height:1.5rem}
.chat-panel{
  position:fixed;right:1.25rem;bottom:5.4rem;z-index:80;width:min(24rem,calc(100vw - 2.5rem));
  height:min(32rem,calc(100vh - 8rem));background:var(--surface);border:1px solid var(--line);
  border-radius:var(--radius);box-shadow:var(--shadow);display:none;flex-direction:column;overflow:hidden;
}
.chat-panel.is-open{display:flex}
.chat-head{padding:.9rem 1rem;background:var(--grad);color:var(--on-primary);display:flex;align-items:center;gap:.65rem}
.chat-head strong{font-size:.92rem;display:block;line-height:1.2}
.chat-head small{font-size:.72rem;opacity:.85}
.chat-head button{margin-left:auto;background:rgba(255,255,255,.18);border:0;color:inherit;width:1.7rem;
  height:1.7rem;border-radius:50%;cursor:pointer;font-size:1rem;line-height:1}
.chat-log{flex:1;overflow-y:auto;padding:1rem;display:flex;flex-direction:column;gap:.75rem;background:var(--bg)}
.bubble{max-width:88%;padding:.65rem .85rem;border-radius:var(--radius);font-size:.88rem;line-height:1.55;
  white-space:pre-wrap;word-wrap:break-word}
.bubble--bot{background:var(--surface);border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:4px}
.bubble--me{background:var(--grad);color:var(--on-primary);align-self:flex-end;border-bottom-right-radius:4px}
.bubble--sys{align-self:center;font-size:.76rem;color:var(--ink-faint);background:transparent;padding:.2rem}
.bubble a{color:var(--accent);text-decoration:underline}
.bubble--me a{color:inherit}
.chat-src{display:flex;flex-wrap:wrap;gap:.35rem;margin-top:.5rem}
.chat-src a{font-size:.72rem;padding:.1rem .5rem;border-radius:999px;background:var(--primary-soft);
  color:var(--primary);border:1px solid var(--primary-line);text-decoration:none}
.chat-form{display:flex;gap:.5rem;padding:.75rem;border-top:1px solid var(--line);background:var(--surface)}
.chat-form input{font-size:.88rem;padding:.55rem .75rem}
.chat-form button{flex:none;padding:.55rem .9rem;font-size:.85rem}
.typing{display:inline-flex;gap:.22rem;align-items:center}
.typing i{width:.4rem;height:.4rem;border-radius:50%;background:var(--ink-faint);animation:blink 1.2s infinite}
.typing i:nth-child(2){animation-delay:.18s}
.typing i:nth-child(3){animation-delay:.36s}
@keyframes blink{0%,60%,100%{opacity:.25}30%{opacity:1}}
.chat-quick{display:flex;flex-wrap:wrap;gap:.4rem;padding:0 1rem .5rem;background:var(--bg)}
.chat-quick button{font:inherit;font-size:.76rem;padding:.3rem .65rem;border-radius:999px;cursor:pointer;
  background:var(--surface);border:1px solid var(--line-strong);color:var(--ink-dim)}
.chat-quick button:hover{border-color:var(--primary);color:var(--primary)}

/* textareas always span the full width of a two-column field row */
.field--row .field:has(textarea){grid-column:1 / -1}

.side__brand{display:flex;flex-direction:column;gap:.35rem;padding:.15rem .35rem .25rem}
.side__brand-label{font-size:.66rem;font-weight:600;letter-spacing:.13em;text-transform:uppercase;color:var(--ink-faint)}

.logo-preview{
  display:grid;place-items:center;padding:1rem;margin-bottom:1rem;border:1px dashed var(--line-strong);
  border-radius:calc(var(--radius) * .5);
  /* Chequerboard, so a transparent logo's edges are actually visible here. */
  background-image:linear-gradient(45deg,var(--surface-2) 25%,transparent 25%),
    linear-gradient(-45deg,var(--surface-2) 25%,transparent 25%),
    linear-gradient(45deg,transparent 75%,var(--surface-2) 75%),
    linear-gradient(-45deg,transparent 75%,var(--surface-2) 75%);
  background-size:14px 14px;background-position:0 0,0 7px,7px -7px,-7px 0;
}
.logo-preview img{max-width:100%;object-fit:contain}
input[type=file]{padding:.5rem;font-size:.84rem;background:var(--surface-2)}
input[type=file]::file-selector-button{
  font:inherit;font-size:.8rem;font-weight:600;margin-right:.7rem;padding:.35rem .8rem;cursor:pointer;
  border:1px solid var(--primary-line);border-radius:calc(var(--radius) * .35);
  background:var(--primary-soft);color:var(--primary);
}

/* Icons dropped into flex contexts must not stretch. */
.acc>summary svg,.panel__head svg,.alert svg,.page-head svg{width:1.1rem;height:1.1rem;flex:none}
.acc>summary{gap:.55rem}
.alert{display:flex;align-items:flex-start;gap:.6rem}
.alert svg{margin-top:.15rem}

/* Backdrop picker needs to wrap once there are more than a few options. */
.seg--wrap{flex-wrap:wrap;border:0;gap:.35rem;overflow:visible}
.seg--wrap button{
  flex:0 0 auto;border:1px solid var(--line-strong);border-radius:calc(var(--radius) * .4);
  padding:.4rem .7rem;font-size:.78rem;
}
.seg--wrap button[aria-pressed="true"]{border-color:transparent}

/* ── Appearance: described theme + background pickers ───────────────────── */
.swatches--rich{grid-template-columns:repeat(auto-fill,minmax(10.5rem,1fr))}
.swatches--rich .swatch{display:flex;flex-direction:column;gap:.35rem;text-align:left;font:inherit;color:inherit;background:var(--surface)}
.swatch__name{display:flex;justify-content:space-between;align-items:center;gap:.4rem;font-weight:600;font-size:.84rem}
.swatch__mode{font-weight:500;font-size:.68rem;color:var(--ink-faint);border:1px solid var(--line);border-radius:999px;padding:0 .4rem}
.swatch__desc{font-size:.74rem;line-height:1.35;color:var(--ink-dim)}
.bd-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(12rem,1fr));gap:.5rem}
.bd-card{display:flex;flex-direction:column;gap:.3rem;text-align:left;font:inherit;color:inherit;cursor:pointer;
  background:var(--surface);border:1px solid var(--line-strong);border-radius:calc(var(--radius) * .5);padding:.6rem .7rem}
.bd-card:hover{border-color:var(--primary)}
.bd-card[aria-pressed="true"]{border-color:var(--primary);box-shadow:0 0 0 2px var(--primary-soft)}
.bd-card__title{display:flex;justify-content:space-between;align-items:center;gap:.4rem;font-weight:600;font-size:.85rem}
.bd-card__tag{font-size:.64rem;font-weight:600;color:var(--primary);background:var(--primary-soft);border-radius:999px;padding:.05rem .45rem}
.bd-card__desc{font-size:.74rem;line-height:1.35;color:var(--ink-dim)}

/* ── registration ──────────────────────────────────────────────────────── */
.auth__card--wide{width:min(100%,44rem)}
.reg-group{border:1px solid var(--line);border-radius:calc(var(--radius) * .6);padding:1rem 1.1rem .4rem;margin:0 0 1.1rem}
.reg-group legend{padding:0 .4rem;font-weight:600;font-size:.85rem;color:var(--accent)}

/* ── admin: one-time passwords, import results ──────────────────────────── */
.otp{display:block}
.otp__table{width:100%;margin-top:.75rem;border-collapse:collapse;font-size:.85rem}
.otp__table th,.otp__table td{text-align:left;padding:.35rem .5rem;border-top:1px solid var(--line)}
.otp__pw{font-size:.95rem;font-weight:700;letter-spacing:.04em;user-select:all;color:var(--ink)}
.two-col--even{grid-template-columns:1fr 1fr}
@media (max-width:1000px){.two-col--even{grid-template-columns:1fr}}
.review-bar{display:flex;gap:.6rem;align-items:center;flex-wrap:wrap;margin-top:1rem}
.review-bar input{flex:1;min-width:14rem}

/* ── ticket attachments ─────────────────────────────────────────────────── */
.attach{list-style:none;margin:.6rem 0 0;padding:0;display:flex;flex-wrap:wrap;gap:.4rem}
.attach a{display:inline-flex;align-items:center;gap:.4rem;padding:.3rem .6rem;border:1px solid var(--line-strong);
  border-radius:999px;font-size:.8rem;color:var(--ink);background:var(--surface-2)}
.attach a:hover{border-color:var(--primary)}
.attach svg{width:.9rem;height:.9rem;color:var(--accent)}
.attach small{color:var(--ink-faint)}
.attach-fields{margin-bottom:.4rem}