How to raise an effective support ticket

Include four things and your ticket will be resolved far faster:

1. What you expected to happen and what actually happened.
2. The exact error message, screenshot or log excerpt.
3. When it started and whether anything changed (patch, power event, config change).
4. Scope — one user, one site, or everyone.

Severity guide: P1 = production down or a security incident, P2 = major function degraded with no workaround, P3 = single user or a workaround exists, P4 = question or scheduled request.