Knowledge base

Answers, before you need us

Diagnostic steps written by the engineers who take your calls. The AI assistant answers from these same articles.

Accounts

Requesting AMC renewal, scope change or a new quotation

Raise a P4 ticket with the category set to Billing, or email sales@adsystems.in.…

amcbillingquote

Data protection

Backup job fails with "insufficient storage" on the repository

Check in this order:…

backupstorageretention

Getting started

How to raise an effective support ticket

Include four things and your ticket will be resolved far faster:…

ticketsupporthowto

Infrastructure

Server is powered on but unreachable over the network

Use the out-of-band management interface (iDRAC / iLO / IMM) first — it works even when the OS is down.…

serverhardwareilo

Network

VPN connects but internal applications are unreachable

Usually split-tunnel routing or DNS, not the tunnel itself.…

vpnnetworkrouting

Wi-Fi drops in high-density areas such as auditoriums

Symptoms of a capacity problem, not a coverage problem.…

wifiwlanrf

Security

Suspected ransomware or unusual encryption activity

Treat this as a P1 and call +91 011-41051450 in addition to raising a ticket.…

ransomwareincidentsecurity
AI ADS Support AssistantAnswers from our knowledge base